W1.1_Musallam_Tuckman Assessment


1.      Problem Definition.

Takatuf14 team has just formed after five days of face-to-face session in Muscat. Almost, all are new to each other and yet have 5 projects to go ahead with. Program manger has been appointed and needs to lead the team to come up with all promised deliverables on time within estimated budget. The leader has to choose carefully the leadership style to manage the team at such early stage to get them to best point of efficiency as soon as possible.

2.     Identify the Feasible Alternatives.

In the 1960s, Bruce W. Tuckman produced one of the most quoted models of group development. In his model, he affirmed that each new team goes through minimum four stages of development to reach its full capacity of performance. The stages are forming, storming, norming and performing[1].

In the forming stage, people are usually polite and positive. They might be even excited about the new job and tasks ahead. However, they are not clear about their roles and responsibilities. It is the project manager role to clarify the main goals and individual tasks.

Storming usually starts where there is a conflict between team member natural working styles, conflict is very common at this stage as people get more into interaction and try to resist the influence of the group. Emotional reactions are dominant and it is the stage where many may fail to proceed.

Resistance is overcome in the third stage as people start to resolve their differences. They know that they are different and they appreciate each other strengths and they try to complement the weaknesses. They have no more resistance to the authority of the leader. In work environment, they start to express their own personal opinions. The stage is called Norming.

Finally, the team arrives at the final stage of team building where hard work is being done. Systems, roles, structures are all clear and all team members are more focused on getting things done. Delegation is easier at this stage and system is functioning well. The final stage is referred to as performing stage.

Image

Tuckman’s model[2]

Figure 1: Leadership Activities at Different Group Formation Stages [3]

Stage Activities
Forming
Storming
  • Establish processes and structures.
  • Build trust   and good relationships   between team members.
  • Resolve conflicts   swiftly if they occur. Provide support, especially to those team members who are less secure.
  • Remain positive   and firm in the face of challenges to your leadership, or to the team’s goal.
  • Explain the “forming, storming, norming, and performing” idea, so that people understand why problems are occurring, and so that they see that things will get better in the future. Coach   team members in assertiveness   and conflict resolution skills  , where this is necessary.
  • Use psychometric indicators such as Myers-Briggs   and the Margerison-McCann Team Management Profile   to help people learn about different work styles and strengths.
Norming
  • Step back and help team members take responsibility for progress towards the goal. (This is a good time to arrange a team-building   event.)
Performing
  • Delegate   tasks and projects as far as you can. Once the team is achieving well, you should aim to have as light a touch as possible. You will now be able to start focusing on other goals and areas of work.

 

3.      Team Stage Assessment

Takatuf14 team members mutually agreed to use the 32 items questionnaire developed by Donald Clark[4] to find out the team building stage and decide the suitable style of  leadership. The results are as following

Stage Name/ Forming Storming Norming Performing
Member 1 33 28 30 27
Member 2 16 9 19 22
Member 3 20 20 25 28
Member 4 27 28 24 24
Member 5 25 25 29 27
Member 6 18 12 20 22
Member 7 24 20 26 32
Member 8 8 8 10 22
Member 9 23 21 25 29
Member 10 32 29 30 35
Member 12 13 12 20 25
Member 13 23 24 22 27
Member 14 23 18 25 27
Member 15 12 14 11 31
Member 16 17 12 20 26
Member 17 21 27 20 23
Member 18 12 12 19 29
Member 19 14 10 20 23
Member 20 32 27 29 35
Member 21 24 25 23 27
Member 22 22 24 20 28
Member 23 25 27 26 33
Member 24 24 18 20 22

 

The statistic analysis of the data is summarized as below

Stage Name Maximum Mode Minimum Mean Standard Deviation P 90
Forming 33 24 8 21 6.70 29.79
storming 29 12 8 20 7.07 28.61
Norming 30 20 10 22 5.22 28.98
performing 35 27 22 27 4.05 32.31

 

4. Selection of criteria

Probability 90 has been chosen as the standard deviation is high and hence better to work with more confidence or probability and be prepared for worst results.

5.  Analysis and comparison of alternatives

The analysis has shown that, the team is in the performing stage. That  might be true as it can be seen that all have responded very fast in filling the survey and some have given their excuses in due time. However, we cannot assure this outcome at this point of time as standard deviation is quite big and shows no much clarity in understanding of each other and the assigned tasks. Team members might be not very clear with questions while filling the questionnaire.

6.  Selection of the Suitable Style of Leadership

Based on the above outcome, the leader or program manager may start delegating tasks and activities to team members. However, he must be very careful while doing that as all members are not, for sure, at the performing stage. The manager may opt to use the directive leadership style for some time with readiness for conflict resolving at any time. The focus must be more on making all feel as essential part of the team.

7.  Performance Monitoring and the Post Evaluation of Result.

The program manager can use the delegation style of leadership. However, he may refer back to other leadership styles as appropriate. He should make sure; that he has a team and not individuals. The monitoring and guidance may be essential especially during the first few weeks.

 References

  1. Wikipedia.org.(2104). ‘’Tuckman’s stages of group developmenthttp’’ Retrieved from http://en.wikipedia.org/wiki/Tuckman’s_stages_of_group_development
  2. WordPress.com.(2014)‘’Kristal AACE 2014’’ Retrieved form http://kristalaace2014.wordpress.com/2014/02/25/w1_yaw_tuckman-assessment/#more-54
  3. Mindtools.com. (2014). ‘’Forming, Storming, Norming, and Performing ‘’ Retrieved from http://www.mindtools.com/pages/article/newLDR_86.htm
  1. Cscaweb.org. (2012). Survey: what stage is Your Team In?. Retrieved from http://www.cscaweb.org/EMS/sector_team/support_files/tools_for_the_team/tool_stage.pdf

 

 

 

Advertisements

One thought on “W1.1_Musallam_Tuckman Assessment

  1. OK Musallam, NOW you’ve got it right!!! Your problem statement is spot on and your references are also very well done.

    My only comment at least for your paper is do NOT use “Wikipedia” as a reference. For professional grade technical papers, Wikipedia does not have high credibility, for even though some posts are very well done, the fact that they can be changed by anyone at any time makes them unsuitable for use for a graduate level paper.

    Other than that, you did a great job this time around. Looking forward to seeing more postings like this in the future.

    BR,
    Dr. PDG, Boston

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s