W5_AsmaF_RACI matrix

1. Problem Definition

The IT department tasks have been increased majorly in the last years with slight increasing in the number of employees. With this situation the IT employees’ responsibilities assignment were random creating un-clear tasks and overlapping in day to day tasks.

IT manager has decided to use RACI matrix to solve this issue.

2.  Identify the feasible alternatives

RACI is a tool to identify roles and responsibilities and avoid confusion over those roles and responsibilities. In other words, it’s used to determine who is Responsible, Accountable,  Consulted or Informed by examining the process, task, activity, effort, decision or inspection.

  • Responsible: person who performs an activity or does the work.
  • Accountable: person who is ultimately accountable and has Yes/No/Veto.
  • Consulted: person that needs to feedback and contribute to the activity.
  • Informed: person that needs to know of the decision or action.

The department functions and processes are:


There are 2 main teams in the department:

  1. Application
  2. Services

However the execution (real) teams are:

  1. System administrators
  2. Database administrators
  3. Network team
  4. Security team
  5. Development team
  6. Planning and designing team

3. Development of the outcome for alternative

The tasks are:

tasks list

Figure 1 – Tasks list


4. Selection Criteria

Create a matrix with roles along the top and activities or tasks down the left side and in each of the table cells enter the appropriate RACI code.

RACI matrix template

Figure 2 – RACI matrix template

5. Analysis and Comparison of the alternative

Some analysis to be performed for RACI code with the following method:

Vertical and Horizontal analysis:

  • Responsible (R) : no R, a few R, a lot of R
  • Accountable (A) : no A, a few A, a lot of A
  • Consulted (C) : no C, a few C, a lot of C
  • Informed (I) : no I, a few I, a lot of I

Change Management Issues:

  • Role conception: what people in an entity think their entity’s scope are.
  • Role expectation: what others entity in the organization think another entity’s scope and how it should be carried out.
  • Role behavior: what people actually do in carrying out their job.

6. Selection of the Preferred Alternative

Filling up the matrix:

RACI matrix results

Figure 3 – RACI matrix results

7. Performance Monitoring and the Post Evaluation of Result

The RACI is useful tool to analyze the issues in work assignment and re-distribute the workload within the team. However any changes I work assignments need to be delivered to the team members.


  1. Busrya, P. (2017, January 19). W7_BSR_RACI matrix for better coordination in operation | TOPAZ SMART. Retrieved July 6, 2014, from http://topazsmartd.wordpress.com/2014/06/19/w7_bsr_raci-matrix-for-better-coordination-in-operation/
  2. Haughey, D. (n.d.). RACI Matrix. Retrieved July 6, 2014, from http://www.projectsmart.co.uk/raci-matrix.php
  3. Hut, P. (2007, October 22). RACI Diagram / RACI Matrix – A Complete Definition – PM Hut. Retrieved July 6, 2014, from http://www.pmhut.com/raci-diagram-raci-matrix-a-complete-definition
  4. Morgan, R. (2008, December 22). How to Do RACI Charting and Analysis: A Practical Guide. Retrieved July 6, 2014, from http://www.projectsmart.co.uk/how-to-do-raci-charting-and-analysis.php

One thought on “W5_AsmaF_RACI matrix

  1. AWESOME posting, Ms. Asma!!! Nice case study and you really analyzed it very well.

    For your W6 blog posting, here are some ALTERNATIVES to the RACI matrix.




    What I would like to challenge you to explore is whether the RACI matrix is the best possible solution to your situation? In other words are there any ALTERNATIVES to the RACI matrix which might address your problem even better?

    Keep this in mind as you look for TEMPLATES to include in your next project…..

    Looking forward to seeing where you take us with your W6 blog posting…

    Dr. PDG, Jakarta

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